Our Returns Policy

Return claims (including for replacement products, refunds or credits are detailed in our Returns Policy. The Returns Policy is expressly incorporated in these Purchase Terms. Please refer to this policy to determine your entitlement to a return, and the process that you need to follow…

You agree to indemnify and hold Aussie Products (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers. harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys’ fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

For any content that you submit, you grant Aussie Products (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

All content that you submit may be used at Aussie Products sole discretion. Aussie Products reserves the right to change, condense or delete any content on Aussie Products website that Aussie Products deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. Aussie Products does not guarantee that you will have any recourse through Aussie Products to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Aussie Products reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Aussie Products, are responsible for the contents of your submission.

None of the content that you submit shall be subject to any obligation of confidence on the part of Aussie Products, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

By submitting your email address in connection with your rating and review, you agree that Aussie Products and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.

By submitting your review, you are also consenting to the use of your name, to be published in conjunction with your review.

You may return new, unopened items within 21 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).  Otherwise, it is the customer’s responsibility to pay the return postage costs.

You should expect to receive your refund within 14 days of returning your item to Aussie Products or the appropriate manufacturer.

If you need to return an item, please contact us by email at sales@aussieproducts.com.au. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item. Please note that refunds can only be finalised in the original payment method, e.g., if the method of payment was Pay Pal we would refund back into your Pay Pal account.

If you would prefer your items to be sent by courier, please contact us before going through checkout so that we can arrange this for you.