T & C’s

The following Terms and Conditions govern the users (yourself) of this website and your relationship with aussieproducts.com.au. Please read them carefully as they affect your rights and liabilities under law. If you do not agree to these Terms and Conditions, please do not access or use the Website.

In addition to the Terms of Use, these terms and conditions (“the Purchase Terms”) set out the additional terms and conditions under which you may purchase from Aussie Products.com.au appearing on this website. By completing the customer application process and purchasing products from this website, an agreement exists between you and Aussie Products.com.au. Once Aussie Products accepts an order each accepted order is a separate agreement.

Legal

Use of this Website and the purchase of products from aussieproducts.com.au is governed by the Laws of Queensland and Australia, and by using the Website or purchasing any products, you submit to the Laws of Queensland and Australia.

If you are located outside Australia it is your responsibility to ensure that the use of this website and the purchase of products from aussieproducts.com.au complies with the laws of your country.  We make no representation or warranty regarding this matter.

All taxes, customs duties and other government fees and charges imposed on any products you purchase are your responsibility.

No Advice

The Website contains general information about products.  The information is not advice and should not be treated as such.

Terms of Service

Anne Taylor Consultancy Pty Ltd owns and operates this website CAN 010742855. By using or accessing this website you acknowledge that you have read, understood and agreed to be bound by these terms and conditions (“Terms of Use”). If you do not agree to the Terms of Use, please do not use this website.

Aussie Products.com.au operates as an agent for a number of Suppliers.
Aussie Products owns the website and, unless otherwise indicated, owns or is licensed to use all content and other material appearing on the website. The material on this website is protected by copyright under the laws of Australia and may not be used without written permission. No trade mark (whether registered or not) that is displayed on this website may not be used in any way without the prior written permission of Aussie Products or of the relevant trade mark owner.

Liability

Anne Taylor Consultancy provides this website and its contents on an “as is” basis, and makes no representation as to the accuracy, completeness, currency or reliability of the information contained on this website. Anne Taylor Consultancy Pty will not be liable in contract, tort (including negligence) or otherwise to you for any direct, special, indirect or consequential loss or damage (including loss of profits or loss of data) arising out of or connection with this website.

Governing Law

Aussie Products.com.au operates this website from its offices within Australia. The laws of the State of Queensland govern these Terms of Use and the Purchase Terms below, and you agree to submit to the non-exclusive jurisdiction of the courts of Queensland. You agree to be responsible for compliance with applicable local laws if you access this website outside Australia.

This Website

This Website grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. Any unauthorized use terminates the permission or license granted by this Website. You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of this Website so long as the link does not portray this Website, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any logo or other proprietary graphic or trademark as part of the link without express written permission.

Security

Aussie Products cannot guarantee any data or program available for download on this website (or any linked website) is free of viruses or other spyware, and you agree that you assume the risk of any damage to your computer as a result of using this website.

Accuracy of Information

While we endeavour to ensure that all information included on the Website is correct, we will not be held responsible for any errors or omissions. If we are informed of any inaccuracies in the material on the Website, we will correct this as soon as we reasonably can. Prices, descriptions, specifications and product availability may change at any time without further notification.

Trademarks and Copyright

aussieproducts.com.au is the registered trademark of Anne Taylor Consultancy Pty Ltd.

Changes to these Terms and Conditions

Anne Taylor Consultancy Pty Ltd may revise these Terms of Use or the Terms of Purchase below at any time in its absolute discretion by posting revised terms, and these revisions will be effective immediately. If any of the terms are found to be unenforceable, you agree that the remainder of the Terms of Use and the Terms of Purchase remain in full force and effect.

Ordering

You place an order with Aussie Products by selecting products and placing these in your cart and confirming this selection on the checkout page. Aussie Products reserves the right to accept or reject an order for any reason including without limitation, unavailability of product; an error in the price, image or the product description; or error in your order. Orders are deemed received by Aussie Products at the time of successful transmission of the order, and you will thereafter be unable to cancel the order. Orders are deemed accepted by Aussie Products upon Aussie Products acknowledging such order or failing to reject such order within 14 days. We only accept orders from Australia and overseas.

Product Availability

Aussie Products uses its best endeavours to ensure products ordered are available for delivery, and in most cases will notify you where a product is unavailable prior to you completing your order. However, you acknowledge that in some cases this is not possible and Aussie Products may need to reject an order you have placed for a product where Aussie Products establishes that it is actually unavailable for delivery. In such cases Aussie Products will refund in full all amounts you paid in respect of such unavailable product. Aussie Products cannot provide rainchecks for products ordered online, and where permitted by law reserves the right to limit the sale of products to reasonable or normal household quantities.

You must pay for your products purchased on this website at the time of placing an order. We accept PayPal and all major credit cards including Mastercard, Visa and direct bank transfers into our bank account.

Customer Application

You must complete the customer application process before placing any orders. You warrant that all information and data provided by you is accurate, complete and up to date. You will promptly notify Aussie Products if there is any change to this information or data. You must take responsibility for the safekeeping of your username and password, as you are liable if an unauthorised person uses your username and password.

Account and Password

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

Pricing

All prices are in Australian dollars.

Aussie Products may vary the prices on this website at any time, and prices are subject to change until you have paid for the products in full.

Returns Policy

Return claims (including for replacement products, refunds or credits are detailed in our Returns Policy. The Returns Policy is expressly incorporated in these Purchase Terms. Please refer to this policy to determine your entitlement to a return, and the process that you need to follow…

You agree to indemnify and hold Aussie Products (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers. harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys’ fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

For any content that you submit, you grant Aussie Products (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

All content that you submit may be used at Aussie Products sole discretion. Aussie Products reserves the right to change, condense or delete any content on Aussie Products website that Aussie Products deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. Aussie Products does not guarantee that you will have any recourse through Aussie Products to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Aussie Products reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Aussie Products, are responsible for the contents of your submission.

None of the content that you submit shall be subject to any obligation of confidence on the part of Aussie Products, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

By submitting your email address in connection with your rating and review, you agree that Aussie Products and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.

By submitting your review, you are also consenting to the use of your name, to be published in conjunction with your review.


You may return new, unopened items within 21 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).  Otherwise, it is the customer’s responsibility to pay the return postage costs.

You should expect to receive your refund within 14 days of returning your item to Aussie Products or the appropriate manufacturer.

If you need to return an item, please contact us by email at . We’ll notify you via e-mail of your refund once we’ve received and processed the returned item. Please note that refunds can only be finalised in the original payment method, e.g., if the method of payment was Pay Pal we would refund back into your Pay Pal account.

If you would prefer your items to be sent by courier, please contact us before going through checkout so that we can arrange this for you.

Privacy Policy

    1. This Privacy Policy sets out how Aussie Products and handles your Personal Information.
    2. We respect your privacy and are committed to protecting your personal information. Our privacy policy outlines our approach to privacy and how we collect, use and protect your personal information. It also sets out your rights in relation to accessing the personal information we collect and hold about you. We are bound by Australian privacy legislation which includes the Australian Privacy Principles (or APP’s) in the Privacy Act 1988 (Cth).
    3. Personal information is defined in the Privacy Act 1988 (Cth) and means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
  1. Collection of Personal Information and other Information
    1. We collect personal information for the primary purpose of conducting our business as an online retailer, trader and service provider. The personal information we collect from you will include information you give us when you:
      1. register or subscribe to our website or newsletters;
      2. complete a transaction with us; and
      3. contact us.
    2. The personal information that we collect may include, but is not limited to:
      1. your name;
      2. your contact details including your email, home/delivery address and billing address;
      3. your payment details; and
      4. other personal information that we collect in the course of a transaction on our websites.
    3. We only collect sensitive information in circumstances where you consent to the collection of this information, or it is reasonably necessary for, or directly related to the purpose outlined above.
    4. We may collect personal information from individuals who are not customers of our business but whose personal information is given to us by those individuals via our website or in the course of a transaction.
    5. Where reasonably practicable, we attempt to collect information directly from individuals. When we collect information, we will generally explain to the individual why we are collecting it, who we give it to and how we will use or disclose it or, alternatively, those matters will be obvious from the circumstances.
    6. We will collect personal information from you by lawful and fair means and not in an unreasonably intrusive way.
  2. Using and Disclosing Your Personal Information
    1. We will generally use or disclose your personal information for the primary purpose for which it was collected, or for a related secondary purpose where you would reasonably expect us to use or disclose the personal information for that secondary purpose. We may otherwise use and disclose your personal information if you have given us consent in accordance with this Privacy Policy for the use or disclosure or it is required or authorised by law.
    2. Generally, we use and disclose your personal information for the purpose of providing you with the goods or services that you have requested, or otherwise to enable us to carry out our business as an online retailer of goods and services.
    3. As marketplace platform, we will, where necessary share your information with third party Sellers who transact using our websites.
    4. We will not sell your information to third parties, and any third party we share information with will be for a purpose connected with your experience or the products or services provided on our website.
    5. If those purposes for which we have collected the information involve providing personal information about an individual to any third party, we will take appropriate and reasonable steps to ensure any personal information is protected.
    6. We will generally only use personal information for marketing if you have given express or implied consent or it is impracticable to seek consent before this use.
    7. When registering with us, you consent to us using your personal information, such as your email address or phone number for direct marketing purposes. This includes sending you deal emails or SMS notifications about our products and services. You may opt out of receiving these direct marketing communications at any time and you can manage your subscription preferences in your account.
    8. When opting into ‘Notify Me’ emails, you consent to us sending you a notification email once a product is back in stock. You may opt out of receiving these notification emails at any time.
    9. We may also provide your information to third parties that provide services to us, including third parties that provide our payment gateway, marketing, loyalty and reward program, logistics, customer service and technology support services.
    10. You agree and acknowledge that in the event we merge, sell or otherwise change control of our company, our business or the website to a third-party, you consent, without giving of prior notice, to our disclosure of your personal information and other data that we have collected from you to a third party or parties as part of such a transaction.
  3. Security of Your Personal Information
    1. We take steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure and against other misuse. When no longer required, personal information is destroyed in a secure manner or deleted.
  4. Access to Your Personal Information and Complaints Procedure
    1. Under the Privacy Act 1988 (Cth), you have certain rights to access the personal information we collect and hold about you.
    2. Information we hold about you can be accessed by logging into your account on the website and checking the information in the My Account page. You should ensure the information, such as delivery address and email, is up to date and accurate. You can find more information about the information held in your account here.
    3. Subject to the exceptions of APP 12.3, you may make a request to receive any additional information we may hold about you, and we will provide this information to you within a reasonable time. When requesting such access please identify the precise type/s of information requested.
    4. We take steps reasonable in the circumstances to ensure that the personal information that we collect, use and disclose is accurate, up to date and complete. Where an individual requests to correct information, we will take reasonable steps to correct the information, having regard to the purpose for which it is held. You may lodge a request to correct personal information in the manner outlined in clause 5.3 above.
    5. To make a complaint about a breach of the Australian Privacy Principles, which includes how we handle your personal information, you may contact our us via email. We will endeavour to respond to your complaint within a reasonable time after it is received. If you are not satisfied by our response, you may acquire further information regarding privacy from the Office of the Australian Information Commissioner.

The personal information that we collect from you will include information you provide us when you

  • register or subscribe to our website;
  • complete a transaction with us; and
  • contact us.

We may further collect personal information from individuals who are not customers of our business but whose personal information is given to us by those individuals via our website, including our customer service, or in the course of a transaction.

All personal information will be collected by lawful means and not in an unreasonably intrusive way.

We will use your personal information for the purpose of providing our services to you. We generally share your information with third parties, so that they may also provide services to you pursuant to transactions you make on our website.

We also generally share your personal information

  • with our suppliers’ sites,
  • as required or authorised by law,
  • in accordance with our Terms and Conditions of Use and Sale and our Privacy Policy, with third parties that provide services to us, including third parties that provide our payment gateway, marketing, logistics and technology support services.

This may include providing your information to third parties that are located outside of Australia, including the USA, UK, Hong Kong, the Philippines and the EU.

in cases where personal information has been disclosed to any third party, we will take appropriate steps to ensure your personal information is protected.

Privacy Policy provides you with information about how you may:

  • access your personal information held by Aussie Products and change that information, and
  • complain about a breach of the Privacy Act 1988 (Cth) and how Aussie Products will deal with such a complaint.

Aussie Products Privacy Collection Statement and Privacy Policy may change from time to time.

Shipping

All orders are sent via Australia Post, standard postage.

These orders take between 5/10 days to arrive within Australia.
Overseas orders are sent via air mail with Australia Post. You can expect to receive your Overseas order in approximately 10/15 working days from the date of departure depending on the destination. Currently some delays are being experienced due to Covid19.

Anne Taylor Consultancy Pty Ltd, through aussieproducts.com.au, is an agent for various manufacturers all over Australia and because of this the goods originate from the address of each supplier, which ensures the customer is paying the exact shipping cost. Customers can put multiple items from one supplier as well as from various suppliers into their cart at once.

Delivery terms included delivery areas, delivery costs and estimated delivery times are contained in our Shipping details. The Delivery Policy is expressly incorporated in these Purchase Terms.

Returns & Exchanges

Our Suppliers will happily exchange for unsuitable items where notice of the intention to return item has been emailed to .
If a supplier is contacted outside the 7-day limit, a Supplier may refuse any requests for exchange.

Items exchanged will be exchanged at the retail prices/values that were effective on the date of the original transaction. Full refunds are only available on faulty items or if there is a size problem. Where a sale item has been purchased, customers are unable to exchange.

For any exchanges or returns, product must be posted back to the Supplier (please email aussieproducts for the address) at the customer’s expense and a return prepaid express post pack must be included for new items to be returned to you. In the event of a faulty item, once the product has been received back at the Supplier and deemed a manufacturers fault, and not in its state due to wear and tear, we will refund the postage amount incurred if you include a receipt with the product.

Returns will only be accepted if the item is in new and unused condition, and sent along with original email invoice.

FAQs

Is my Privacy safe on the Aussie Products site?

We know your privacy is important, so we’ll never pass on any of your details to anyone without your permission. The information that you provide to us will be kept secure and only used for the purposes for which it is provided.

GST  (Goods and Services Tax) : Is it included in the price?

Aussie Products’ prices are inclusive of the 10% GST charge on purchases. On International Orders, no Australian GST is charged for the product; however, it is law that GST is applied to freight. You should check to see if a Tax is applied for imported goods into your particular country.

Why buy from Aussie Products and not any other website?

Because aussieproducts.com.au is an Australian owned and operated online store, and there is the convenience of shopping from home 24 hours a day. Anne Taylor seeks out top quality products from around the country to best represent what Australia has to offer, and has done the searching for you! She is sourcing new products all the time to keep this one-stop shop fascinating!

Sizing

We have included a sizing chart for all products.  Please measure your head/chest.  Shoe sizes are in UK sizes.  Please check the chart to see the corresponding size for your country.

Shipping

The postcode of the particular supplier is used for shipping purposes.

You may include products from any of the suppliers in one order.

Can I combine products from different suppliers at the checkout?

Yes. There is no limit to the amount of products or suppliers you can add at the checkout.  Postage is calculated from the point of origin to you.

How will I pay for my order and is payment secure?

Payment is made using Pay Pal which includes Master card and Visa credit card. Payments will be processed as soon as your order has been submitted.

You may also pay by direct debit into our bank account.

Currency : What currency is used at the checkout?

All prices quoted are in Australian Dollars.

Postage : How are goods sent?

Australia Post is used for parcels both Australian and International.  There are three exceptions and they include the “Sexto” and “Octo” Sheepskin rugs which are too large to post and are sent via Courier.  Please ask for a quote.  The same applies to the “Wood Fired Oven” which is sent via freight.  A quote should also be obtained.

How can I track my order and will it arrive safely?

Parcels sent within Australia are sent via “Standard Post”.
Overseas parcels are sent via “Air Mail” and include insurance. Please contact us at if you have any concerns about your order’s delivery status.
If no one is home when the order arrives, Australia Post will leave details of where you can pick your parcel up. No parcels will be delivered without the customer’s signature, unless you have given us special delivery instructions for the parcel to be delivered without a signature. Parcels that are given an ‘Authority to Leave’ are not covered by our delivery guaranteed policy.
You may also like to consider having the parcel delivered to your workplace.